ONLINE CHAT SPECIALIST

JOB DESCRIPTION:

We are looking young and energetic candidates for our Chat Unit. The role requires identifying customers’ needs, resolving questions and complaints which may require research and investigation to reach resolution through online support. The Online Chat Specialist is expected to provide exceptional customer service in a prompt, respectful and courteous manner to ensure customer concerns are resolved in both written and verbal format.

RESPONSIBILITIES:

• Dealing with International Clients on Online Chat.
• Engaging clients responding, and solving their queries.
• Educate the customers regarding the services and products offered.
• Timely follow up and resolving customer complaints within set TAT.
• Support customers by responding to inbound email and chat and phone support as needed.
• Provide customers with first contact resolution and create a low-effort customer experience.
• Identify critical customer service issues and report them.
• Maintain flexibility in department responsibilities.
• Review individual performance metric reports and action plans with supervisor to understand performance.
• Stay motivated, identifying personal strengths and opportunities, and work with supervisor to develop career enhancing skills.

SKILLS AND QUALIFICATIONS:

• Must be a team player.
• Excellent communication skills (Verbal, Written).
• Candidates with O-Levels and A-Levels background will be given preference. O-Levels, A-Levels, Business Graduate.
• 6 Months to 1 Year of experience of customer services, international call center, chat units.
• Comfortable to work in different shifts.

Drop your CV at hr@creativesaura.org